FREQUENTly ASKED QUESTIONS

Currently, we ship via FedEx to the U.S. and U.S Territories. As a convenience for our customers, we offer complimentary shipping on all orders.

Our website only ships to U.S. and Puerto Rico. For any international shipping, please visit our corporate site at http://en.robertocoin.com/

Roberto Coin Inc. is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Roberto Coin online and phone orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries withing the following states: CA, FL, MA, NC, SC, UT.

Yes. It will be wrapped in our exclusive Roberto Coin packaging and a certificate of authenticity will also be enclosed.

Yes. Please request this prior to completing your order.

Our experienced specialists will help you choose the perfect item for you or as gift. We welcome you to contact a customer care specialist directly at CONCIERGE@ROBERTOCOIN.COM or by phone (1-212-486-4545) between the hours of 9pm and 5pm EST, Monday through Friday.

Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Roberto Coin authorized retailer. To find out about additional products, styles, or sizes, please contact CONCIERGE@ROBERTOCOIN.COM or visit a Roberto Coin boutique. You may locate an authorized Roberto Coin retailer nearest you by clicking here.

Yes it is in order to provide the color with reasonable durability.

Please contact CONCIERGE@ROBERTOCOIN.COM with your order # and they will alert you the status of your order.

Yes, please use our store locator to find an authorized retailer near you.

An invoice will accompany your package with the instructions and conditions for returns and exchanges. For products purchased through a boutique, please contact the store directly. For further assistance, please contact CONCIERGE@ROBERTOCOIN.COM.

Yes, prices are subject to change.

We accept the following forms of payment for order placed on ROBERTOCOIN.COM: American Express, Visa, Mastercard and Discover. For your convenience, your credit card information can be stored in your ROBERTOCOIN.COM account. This is secure information and cannot be accessed by anyone other than the account holder. For more information, see our Privacy Policy. For added security, your billing address at ROBERTOCOIN.COM must exactly match the address on file at your credit card company.

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